Support

Last updated: July 30, 2026

NeopolisGO is developed and published by BYC Studio. This page explains how to reach our support team for any question, request or issue related to the game.

1. Contact us

For any request, our support team is reachable by email at support@neopolisgo.com.

We do our best to answer every message within 2 to 3 business days.

2. What we can help with

Feel free to contact us about any of the following:

• Account access, login or recovery issues.
• In-app purchases, billing and refund questions.
• Bug reports and technical problems.
• Gameplay questions and general feedback.
• Data privacy requests and account deletion.
• Any other request regarding NeopolisGO.

3. Help us help you faster

To let us handle your request as quickly as possible, please include the following information in your email when relevant:

• The platform you play on (iOS or Android).
• Your in-game pseudo (player name) and discriminator.
• The user identifier (UID) shown in the app's Settings > Account section, if available.
• A clear description of your request, and a screenshot if it helps.

4. Privacy & terms

For more information about how we handle your data and the rules of the game, see our Privacy Policy and Terms of Service.